How Are We Different?

We asked our clients why they think we are a unique company and how our relationship has benefited them.

Here’s what they shared with us:

Benefits/Problems Solved

  • No more annoying touch tone menus and long hold times
  • No more frustration with impersonal, call center service models
  • Finally, being able to reach your representative or service team, on the first try

Benefits/Problems Solved

  • No more out-of-state, third-party billing companies
  • No more inaccurate invoices and slow turnaround on corrections and updates

Benefits/Problems Solved

  • No more maintaining shelves upon shelves of printer supplies.  We handle everything for you.
  • No more waiting for UPS or FedEx to deliver your supplies while your office can’t print.
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Benefits/Problems Solved

  • First-come, first-serve service may seem fair and appropriate until you consider the case of a customer who is totally down and unable to print, and is waiting and extra hour because another customer’s “need an extra toner-sometime this week”-call came in first.
  • The largest dealerships have such a high volume of service calls that they have no choice but to use a first-come/first-serve system.
  • Our severity-of-need-based service queue ensures that we will be there to help you when you need it most.

Benefits/Problems Solved

  • No more dealing with technicians that are paid based on profitability (the ones who avoid replacing costly parts…even when you really need them)
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